quenph Terms & Conditions —
Your Agreement with Our Platform

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context requires otherwise:

• "quenph" or "Platform" refers to the online gaming platform operated at quenph.app, including all associated games, services, and features.
• "Player" or "You" refers to any individual who registers for or uses a quenph account.
• "Account" means a registered player account on the quenph platform.
• "Wallet" means the digital balance held within a quenph Account, denominated in Philippine Peso (PHP).
• "Real Money Games" means any game on quenph played using actual Philippine Peso deposits.
• "Bonus Funds" means promotional credits awarded by quenph that are subject to wagering requirements before withdrawal.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority governing quenph's operations.
• "KYC" or "Know Your Customer" refers to quenph's identity verification process required before processing withdrawals.
• "Wagering Requirement" means the number of times bonus funds must be staked before they become eligible for withdrawal.

By registering an account with quenph, accessing the quenph platform, or using any quenph service in any capacity, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions in their entirety, together with quenph's Privacy Policy and any game-specific or promotion-specific rules that may be published on the platform from time to time.

If you do not accept these Terms & Conditions in full, you must not register an account, access the platform, or use any quenph service. Continued use of the quenph platform following any amendment to these Terms & Conditions constitutes acceptance of the amended terms.

To register and use quenph, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age — the minimum legal age for online gambling in the Philippines as established by PAGCOR regulations.
• You must be physically located in the Philippines or in a jurisdiction where access to online gaming through quenph.app is not prohibited by applicable law.
• You must not be a current employee, contractor, agent, or close family member of an employee of quenph or any affiliated entity, provider, or vendor.
• You must not be subject to self-exclusion, regulatory exclusion, or any court-ordered prohibition from gambling activities.
• You must have full legal capacity to enter into binding contracts under Philippine law.

quenph reserves the right to request documentary proof of age and identity at any time. Where a player's age cannot be verified to quenph's satisfaction, the account will be suspended pending verification. Any winnings accumulated during a period where eligibility cannot be confirmed are subject to forfeiture pending the outcome of the verification process.

Each individual is permitted to hold one (1) quenph Account only. The creation of multiple accounts — whether under the same identity or using different personal details — is strictly prohibited and constitutes a material breach of these Terms & Conditions.

4.1 Registration Information

You agree to provide accurate, complete, and truthful information during the registration process, including but not limited to your full legal name, date of birth, valid email address or Philippine mobile number, and residential address. You further agree to maintain and promptly update this information whenever any change occurs.

4.2 Account Ownership

quenph Accounts are strictly personal and non-transferable. You may not transfer, sell, gift, or otherwise dispose of your Account or its associated balance to any other individual. Only the registered account holder may make deposits, place wagers, and request withdrawals from a quenph Account.

4.3 False Registration

Providing false, misleading, or fraudulent information during registration is grounds for immediate and permanent account closure without notice, forfeiture of all balances, and potential referral to PAGCOR and relevant Philippine law enforcement authorities.

You are solely responsible for maintaining the confidentiality of your quenph login credentials, including your password and any two-factor authentication codes associated with your Account. You agree to:

• Choose a strong, unique password not used on any other platform;
• Never share your login credentials with any other person;
• Enable two-factor authentication (2FA) as an additional security measure;
• Log out of your Account when using shared or public devices;
• Immediately notify quenph via [email protected] if you suspect any unauthorised access to your Account.

quenph will not be liable for any losses resulting from unauthorised access to your Account where such access occurs due to your failure to maintain appropriate security of your credentials. quenph support agents will never request your password. Any communication purportedly from quenph requesting your password should be treated as fraudulent and reported immediately.

All deposits to your quenph Wallet must be made using payment methods accepted by quenph at the time of the transaction. Accepted methods include but are not limited to GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, 7-Eleven (via Dragonpay), Cebuana, Visa, and Mastercard. The current full list of accepted payment methods is displayed in the quenph cashier.

6.1 Deposit Requirements

• The minimum deposit is ₱100 unless otherwise stated for a specific payment method.
• All deposited funds must originate from payment methods registered in your own name. Third-party deposits are prohibited.
• Deposits are credited to your quenph Wallet upon successful confirmation from the payment provider. quenph is not responsible for delays attributable to the payment provider or banking system.
• quenph reserves the right to request documentary evidence confirming the source of deposited funds at any time, in compliance with PAGCOR anti-money laundering requirements.

6.2 Currency

The quenph platform operates exclusively in Philippine Peso (PHP / ₱). All displayed balances, game stakes, and transaction amounts are denominated in PHP. Currency conversion costs for non-PHP payment instruments are borne by the player.

You may request withdrawal of cleared funds (real-money balance, excluding uncleared bonus funds subject to wagering requirements) from your quenph Wallet at any time, subject to the following conditions:

7.1 KYC Requirements

Before quenph processes your first withdrawal, you must successfully complete the KYC verification process by submitting:

• A valid Philippine government-issued photo ID (e.g., PhilSys ID, driver's licence, passport, UMID, SSS ID, PRC ID); and
• Evidence of ownership of the payment method to be used for withdrawal (e.g., a screenshot of your GCash account showing your registered mobile number).

quenph's support team processes KYC submissions within 24 hours during standard business days. Once KYC is completed, subsequent withdrawals to the same verified payment method do not require resubmission.

7.2 Processing Times

• GCash / PayMaya: Typically within minutes to same-day during business hours.
• BPI / BDO / Metrobank: Same business day for requests submitted before 3:00 PM; next business day for later submissions.
• Other bank transfers: 1–3 business days.

7.3 Withdrawal Restrictions

quenph reserves the right to delay or withhold withdrawal processing pending completion of KYC, investigation of potential fraud or terms violation, or resolution of an active dispute. Where a withdrawal is withheld, quenph will notify the affected player with an explanation within 48 hours.

quenph offers various promotional bonuses to both new and existing players from time to time. All bonuses are subject to these general terms and any additional terms specified on the relevant promotion page at the time the bonus is offered.

8.1 General Bonus Rules

• Bonus funds are credited to a separate bonus balance and become available for withdrawal only after the applicable wagering requirement has been satisfied.
• Wagering requirements and eligible games are specified on each individual promotion page. Not all games contribute equally to wagering requirements.
• Bonuses have an expiry period; unused bonuses and associated winnings will be forfeited upon expiry.
• quenph reserves the right to modify, suspend, or cancel any promotion at any time, with reasonable notice where practicable.

8.2 Bonus Abuse

Any attempt to abuse, exploit, or circumvent quenph's bonus structures — including but not limited to placing opposing bets to guarantee wagering completion, registering multiple accounts to claim duplicate bonuses, or using bonus funds in a manner designed to minimise genuine risk — constitutes bonus abuse. quenph reserves the right to void bonuses and associated winnings and to close accounts where bonus abuse is identified.

All games available on quenph operate using independently certified Random Number Generator (RNG) systems or, in the case of live dealer games, real physical equipment under professional studio conditions. quenph does not manipulate game outcomes in any manner.

Each game has its own specific rules, which are displayed within the game interface. Players are responsible for familiarising themselves with the rules of each game before placing real-money wagers. In the event of a discrepancy between displayed game result and the game server's recorded outcome, the server record shall be the definitive reference.

quenph publishes Return-to-Player (RTP) percentages for all slot games. Actual results may deviate from theoretical RTP over short playing sessions due to the inherent variance of random outcomes. RTP represents the theoretical long-term average payout and is not a guarantee of specific results in any individual session.

The following conduct is strictly prohibited on the quenph platform and will result in immediate account suspension, permanent closure, forfeiture of balances, and potential reporting to PAGCOR and Philippine law enforcement authorities:

• Registering or operating more than one quenph Account;
• Providing false identity information or impersonating another individual;
• Depositing funds derived from illegal activity or using the platform for money laundering purposes;
• Using any automated software, bots, scripts, or other tools to gain an unfair advantage on the platform;
• Exploiting software errors, system glitches, or technical vulnerabilities;
• Colluding with other players in card games or other competitive game formats;
• Engaging in any form of chip dumping or intentional loss of funds to another account;
• Threatening, abusing, or harassing quenph staff or other players;
• Attempting to access quenph from a restricted jurisdiction through VPN, proxy, or other circumvention tools;
• Any other conduct that quenph, in its reasonable judgment, determines to be fraudulent, dishonest, or harmful to the platform or its players.

quenph is committed to promoting responsible gaming among all Filipino players. The platform provides a suite of player-managed tools accessible directly from your Account dashboard, without the need to contact support:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account.
• Session Time Limits: Set a maximum duration for each gaming session, after which you will be automatically logged out.
• Loss Limits: Set a maximum loss threshold per session or time period.
• Cooling-Off Period: Temporarily suspend your Account for a period of 1 to 30 days, self-initiated.
• Self-Exclusion: Permanently close your Account and exclude yourself from quenph indefinitely. Self-exclusion requests are irreversible for a minimum period of 6 months.

If you or someone you know is experiencing difficulty with gambling, please contact PAGCOR's Responsible Gaming resources or speak to a certified counsellor in the Philippines. Gambling should remain an enjoyable entertainment activity — quenph encourages all players to set limits and play within their means.

quenph reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within the required timeframe;
• Suspected fraud, money laundering, or other illegal activity;
• A regulatory direction or court order requiring account suspension or closure;
• A player's own self-exclusion request;
• Inactivity for a period exceeding 12 consecutive months.

Where an Account is closed due to a player's breach of these Terms & Conditions, quenph reserves the right to forfeit the Account balance. Where an Account is closed for reasons unrelated to player breach (e.g., inactivity or regulatory direction), any verified real-money balance will be returned to the player's registered payment method following successful KYC verification.

All content on the quenph platform — including but not limited to the quenph brand name, logo, website design, game interfaces, graphics, text, software, and audiovisual content — is the intellectual property of quenph or its licensed providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the quenph platform solely for personal, non-commercial gaming purposes in accordance with these Terms & Conditions. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any quenph content without prior written authorisation from quenph.

To the maximum extent permitted by applicable Philippine law, quenph's total liability to you for any claim arising from or in connection with your use of the platform shall be limited to the amount of real-money funds held in your quenph Wallet at the time the claim arises.

quenph shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of profits, loss of data, or loss of goodwill. quenph does not guarantee uninterrupted or error-free platform operation and shall not be liable for temporary unavailability due to maintenance, technical failure, or circumstances beyond its reasonable control.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

In the event of a dispute arising from your use of the quenph platform, you agree to first contact quenph's support team at [email protected] to seek informal resolution. quenph will endeavour to resolve all disputes in good faith within 14 calendar days of receipt.

If informal resolution is unsuccessful, disputes may be escalated to PAGCOR's dispute resolution mechanism as provided under the relevant PAGCOR regulatory framework. Where PAGCOR's process does not apply, disputes shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines.

quenph reserves the right to amend these Terms & Conditions at any time. Where amendments are material — affecting player rights, bonus structures, payment processing, or regulatory compliance — quenph will provide reasonable advance notice to registered players via the email address or mobile number registered to their Account, and/or by posting a prominent notice on the quenph platform.

The most current version of these Terms & Conditions will always be accessible at quenph.app/terms-conditions. The effective date at the top of this page reflects the date of the most recent revision. Your continued use of the quenph platform following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the platform and may request account closure.

For any questions, concerns, or formal correspondence regarding these Terms & Conditions, please contact the quenph support team:

quenph operates from the Philippines and all formal correspondence should be directed to the support email address above. quenph will respond to all formal legal correspondence in writing within a reasonable timeframe as required by applicable Philippine law.